Case Study: Coaching for Performance

 

Coaching for a Large International Financial Organisation in the Global Banking Industry

Summary

IDG was invited by a large international bank to develop and deliver a global programme for their management population. The client had identified that to develop a true performance culture required increased capability and confidence to conduct not just the formal stages of their performance process but more importantly on going “Great Conversations”. Part of the challenge was aligning the solution to fit culturally across the many different global stakeholders and participants. Coupled with this was the high degree of logistical and administrative service that was required, delivering solutions not only across the UK but Singapore, China, India, Lithuania and South Africa.

 

Solution

IDG was invited by a large international bank to develop and deliver a global programme for their management population. The client had identified that to develop a true performance culture required increased capability and confidence to conduct not just the formal stages of their performance process but more importantly on going “Great Conversations”. Part of the challenge was aligning the solution to fit culturally across the many different global stakeholders and participants. Coupled with this was the high degree of logistical and administrative service that was required, delivering solutions not only across the UK but Singapore, China, India, Lithuania and South Africa.

Phase Two is a practical application where participants are encouraged not only to put their commitments into action but also share their progress with their line manager, therefore having great conversations in both directions. We also find that the participants continue to use each other as a source of support.

Phase Three occurs four to six weeks later. Working with the same group, we explore their experience during Phase Two offering coaching and support. We then embed that learning before addressing the particular area of gaining and maintaining commitment. This then connects to the origin case studies in Phase One and we explore how to really build commitment when setting objectives and strategies to maintain that motivation. To manage both the cultural and logistical requirements of working across the globe we deploy our local capability partners in conjunction with our UK based teams. This means that we are able to deliver a really relevant and cost effective experience for those global teams.

 

Feedback

” This is one of the best training I have attended so far “ – Delegate

“ Fantastic actors, a packed agenda, kept awake and engaged- follow up action is a great idea ” – Delegate

Facts

Industry: Global Banking
Location: Global (UK, Singapore, China, India, Lithuania and South Africa)
Duration of programme: Ongoing
Solution: Three-phase learning intervention