Case Study: Essential Management Skills Development

 

Management Development Programme for a UK Based Global Asset Management Firm

Summary

IDG were invited by UK based global asset management firm to design and deliver a management development programme. The organisation recognised that at all levels of management, individuals were being promoted based primarily on their technical competencies, and did not have the core management training to underpin their new roles as ‘leaders of people’. IDG designed the Management Essentials programme to provide and develop a tool kit for managers focusing on key capabilities which were assessed as being largely below par across the organisation. The programme aims to provide practical management tools to empower and encourage managers to take on greater accountability in leading their people.

 

Scope

Design and development of a 3-step modular programme, preparation and production of materials and online extranet support. Programme administration, feedback survey design, reporting and processing, on-line Kirkpatrick-based evaluation questionnaires, reporting and processing.

 

Solution

IDG delivered 3 half-day modules at the client’s London office.

The modules focus on the following key subject areas:

  • Time management
  • Delegation and trust
  • Managing upwards
  • Appraisal conversations
  • Feedback for performance
  • Managing the people aspect of change
  • Managing stress
  • Individual and organisational resilience
  • Selection and interview skills

The programme is delivered by an IDG facilitator and supported by business actors. The actors perform forum theatre to bring to life the reality of negative (and effective) behaviours and skills. Delegates are equipped with the knowledge and skills to broaden their personal management and influence in the company and contribute to a higher performing business through more effective management of their teams.

 

Results

The programme is evaluated using our industry-standard Kirkpatrick-based questionnaire. The focus of the questionnaire is on the transfer of learning into the workplace, enabling us to measure the utility and sustainability of the programme. We are able to monitor facilitator effectiveness, continuously improve the programme and regularly show stakeholders that the programme is subject to measurable and constantly-monitored Service Level Agreements.

 

Feedback

The role-play by the facilitators was very effective in bringing out the learning outcomes and reinforcing the concepts we were learningClient

As a way of bringing together a number of management tools, this programme is excellent. It has been both a useful refresher as well as an eye opener. The facilitators have enabled us to share our experience (both positive and negative) in order to share best practice and I have found the course very motivational. – Client

Facts

Industry: Global Asset Management Firm
Location: UK and Singapore
Duration of programme: 3 half-day modules
Solution: Design and deliver a development programme